Privacy Policy
Privacy Policy for BluFerge
Introduction
Personal Information is as important to us as it is to our customers. At BluFerge, we are committed to protecting your information. By ‘your information’, we mean any information provided to us by you or a third party. BluFerge will only process where we have obtained your explicit consent or are otherwise lawfully permitted to do so.
This Privacy Policy explains what information BluFerge (as Data Controller/Processor) collects, how we collect it, share, use, and protect your personal information in connection with the business relationship.
Security of personal information
Safeguarding your personal information is our main concern. We maintain physical, electronic and procedural safeguards that comply with applicable federal laws to secure your information from unauthorized access and use, accidental or unlawful alteration and destruction, and other unlawful or unauthorized forms of processing. We engage in the continuous training of our employees in the proper management of personal information. When we use other companies to provide services, we require them to protect the confidentiality of personal information they receive.
At BluFerge, we take data privacy very seriously and we provide our customers with all necessary data security to protect such personal information from unauthorized access. We require any third parties who carry out any work on our behalf to comply with appropriate compliance standards to protect your information. We are pleased to announce that we comply with the requirements of the Singapore Personal Data Protection Act (PDPA). As a BluFerge customer, be assured that we will keep protecting your information as we have always done.
The information we collect
BluFerge will only collect your information in line with relevant regulations and laws.
How do we collect information?
BluFerge will only collect your information in line with relevant regulations and laws.
We may collect information from a range of sources, and it may relate to any of the products or services we currently provide or may have provided in the past.
We collect your personal information when:
- you open an account or perform transactions such as making subscriptions or redemptions/liquidations from your investment account.
- you seek advice about your investments
- you seek information concerning complaints and disputes
- you provide account information such as your personal details e.g. name, gender, date and place of birth; contact information such as address, email address, and mobile numbers, provide your employment information
- you provide information concerning your identity e.g. photo ID, passport information, National ID card and nationality
- you use your login credentials on our web platform and mobile apps
- we conduct necessary investigations i.e., due diligence checks, and AML/CFT/CPF checks and obtain information that we need to support our regulatory obligations, e.g. information about transaction details, detection of any suspicious and unusual activities.
Note that we may collect information about your computer (or mobile device), including where available your IP address, operating system and browser type, for system administration or for our own commercial purposes. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
How we use your information
BluFerge will only use your information when you have provided your consent or when the Company is required by the law to do so.
We use the information we collect to provide customers with excellent products and services, to manage our business and to offer an enriched and enhanced customer experience.
We make appropriate use of your data to manage transactions, respond to your requests, and to provide you with more relevant products and services.
We use your information to deliver our products and services, carry out your instructions, and provide Web or Mobile App product and services.
We use this information to detect and prevent financial crimes including fraud, financing for terrorism and money laundering, this is to ensure security and business continuity.
We will use your information to meet our compliance obligations, to comply with laws and regulations and to share with regulators when necessary.
We may also use personal information we have about you such as your email address to deliver advertising to you directly or on our websites, provide updates on special deals and offers that might interest you (unless you tell us otherwise).
We may send you general announcements or important news about your account, request your feedback and we believe you should be able to select what kinds of information you receive from us via email.
We may need to record conversations you have with us including phone calls, face-to-face meetings, letters, emails and any other kinds of communication. These recordings may be used to check your instructions to us and improve our product and service delivery.
Who we share your information with
The Company, in efforts to provide you with excellent products and services, may need to outsource its product delivery, this will be done in line with relevant regulations and laws. We may share your information in order to provide you with products or services you’ve requested.
We may also share your information where we have a public or legal duty to do so, when we need it to conclude regulatory reporting and when we have requested and received your permission to share it.
Individual rights
- The right to be informed
- The rights to access
- The right to restrict processing
- The right to rectification
- The right to erasure
- The right to data portability
- The right to automate decision making and profiling
- The right to object
Individual Responsibility
Individuals are responsible for making sure the information provided to the Company is accurate and should inform BluFerge on any changes as it occurs, this will enable us to update your information with us.
Why We Collect Your Data (Legal Basis)
| S/N | Lawful Basis | Description |
|-----|---------------|-------------|
| 1 | Performance of a contractual agreement | Processing of personal data is necessary for the performance of a contract to which the individual is a party or for the Company to take pre-contractual steps at the request of the individual. E.g. To provide and manage the financial services to the customer. |
| 2 | Fulfilment of a legitimate interest | Processing is necessary under the legitimate interest of the Company, unless these interests are overridden by the individual’s interests or fundamental rights. E.g Validating KYC details. |
| 3 | Consent of the data subject | The individual has given their consent to the processing of their personal data. |
| 4 | Processing in the public interest | Processing personal data is necessary for the performance of a task carried out in the public interest or in the exercise of official authority. E.g. Processing data based on law enforcement agency’s request. |
| 5 | Compliance with a legal obligation | The processing of personal data is necessary for compliance with a legal obligation to which the Company is subject to. E.g. Data is processed as a requirement of regulatory authority. |
| 6 | Protection of a vital interest | Processing personal data in order to protect the vital interests of the data subject or another individual. “Vital interests” will include interests essential for the life of the data subject or another individual. It applies if it’s necessary to process personal data to protect someone’s life. E.g. in case of memory loss. |
Cookies
A cookie is a small file that is placed on your computer’s hard drive. Its functions include storing your login and session statuses, recording your user preferences and analyzing web traffic.
Cookies enable websites and applications to store your user preferences in order to enhance your overall website experience by better understanding your preferences, likes and dislikes. They also allow websites to identify when users are logged on their site and when they return to their site, test new content and analyse web traffic with data analytics.
Besides the data you select to disclose and share with us, we cannot access your computer or any other information about you with cookies.
Although most browsers automatically accept cookies, you can amend your browser settings to disable cookies. This may however prevent you from fully experiencing the website as it was intended.
